At Wavecart Global (Opc) Private Limited, we are committed to providing high-quality daily essential products, including ghee, cooking oil, dry fruits, and spices. If you receive a damaged, defective, or incorrect product, we are happy to assist you with a return or refund request, subject to the terms and conditions outlined below.
 
1. Eligibility for Returns & Refunds
To ensure a smooth return and refund process, please review the following conditions:
  • Customers must report any issues within 24 hours of delivery by contacting our support team.
  • The product must be unused, unopened, and in its original packaging to qualify for a return.
  • We do not accept returns for opened or used food products due to safety and hygiene reasons.
  • Perishable items like ghee, cooking oil, and spices cannot be returned unless they are damaged, expired, or incorrect upon delivery.
  • Returns will only be processed for products that are found to be defective, expired, or not as per the order placed.
2. How to Request a Return or Refund?
If you meet the above criteria, follow these steps to request a return or refund:
  1. Contact Us Within 24 Hours
  2. Review & Approval
    • Our team will review your request and verify the issue.
    • If approved, we will guide you on the next steps for return (if required).
  3. Return Process (If Applicable)
    • If a return is necessary, we will provide the return shipping details.
    • Customers must ship the product back to our warehouse at Sk Towars- Bbmp Word No. 5 Vyalikaval, 11th Cross Malleshwaram Main Road, Bangalore – 560003 within 3 days of approval.
3. Refund Process
  • Once your return request is approved (or if a return is not required), the refund will be processed within 4-5 business days to the original payment method used at the time of purchase.
  • Refunds will be issued only for defective, damaged, or incorrect items.
  • Shipping charges (if applicable) are non-refundable.
  • If the refund is not received within the mentioned time frame, please check with your bank or payment provider.
4. Non-Returnable & Non-Refundable Items
  • Opened or used food items cannot be returned for hygiene and safety reasons.
  • Change of mind or personal dislike of taste, texture, or aroma does not qualify for a return or refund.
  • Any request made after 24 hours of delivery will not be entertained.

5. Contact Us
For any queries regarding returns or refunds, feel free to reach out to us:

• Business Name: Wavecart Global (Opc) Private Limited

• Address: Sk Towars- Bbmp Word No. 5 Vyalikaval, 11th Cross Malleshwaram Main Road, Bangalore – 560003

• Phone/WhatsApp: 9511341207

• Email: Wavecartglobalpvt.ltd@gmail.com